Terms of Use 

Subscription and Session Booking
Users purchasing a 1-month or 3-month subscription are entitled to book unlimited one-on-one wellbeing sessions with their therapist at Heart It Out.
Session Cancellation/Rescheduling
a. Users can cancel or reschedule a session at no charge if done before 24 hours from the scheduled time.

b. If a user cancels or reschedules a session at the last minute for the first time, they will be notified not to repeat this behaviour.

c. In the event of a second instance of last-minute cancellation or rescheduling, the user's subscription will be placed on hold. No refunds will be issued. Users may contact customer support to request the unblocking of their subscription.

No-Show Policy
In the instance of a no-show, consequences apply as follows:

a. 1st instance: Warning and notification to the user.

b. In the event of a second instance of no-show, the user's subscription will be placed on hold. No refunds will be issued. Users may contact customer support to request the unblocking of their subscription.

Therapist Availability
a. If a therapist is not available, users will be notified, and their subscription will be paused. Therapists would ideally inform users in advance about vacation plans. Sessions booked during the pause will be released and the subscription will be extended accordingly.

b. In the case of a therapist going on break for more than 30 days, users will be assigned an equally qualified therapist, and their subscription will continue uninterrupted.
Psychiatric Sessions
Psychiatric sessions are not covered by the subscription. Users in need of psychiatric services must pay the full price for each session.
General
a. Users are expected to adhere to a code of conduct during sessions, and any violation may result in appropriate action, including suspension or termination of the subscription.

b. The subscription model is unlimited but is subject to fair use policies. The service reserves the right to investigate and address any misuse or abuse of the subscription.

c. These terms are subject to change, and users will be notified of any modifications.

By using our therapy subscription service, you agree to abide by these terms. Continued use of the service after any changes to the terms constitutes acceptance of those changes.

Terms of Use

Subscription and Session Booking

Users purchasing a 1-month or 3-month subscription are entitled to book unlimited one-on-one wellbeing sessions with a therapist of the tier their subscription is valid for at Heart It Out. Users with an unlimited therapy subscription can choose any therapist from the selected subscription tier available on the platform for their one-on-one wellbeing sessions.

Session Cancellation/Rescheduling

Users can cancel or reschedule a session at no charge if done before 48 hours from the scheduled time.

Last-minute cancellation or rescheduling requests will amount to abuse of the terms of service and the user's subscription will be placed on hold. Users may contact customer support to request the unblocking of their subscription.