Subscription and Session Booking
Users purchasing a 1-month or 3-month subscription are entitled to book unlimited one-on-one wellbeing sessions with a therapist of the tier their subscription is valid for at Heart It Out. Users with an unlimited therapy subscription can choose any therapist from the selected subscription tier available on the platform for their one-on-one wellbeing sessions.
Users can cancel or reschedule a session at no charge if done before 48 hours from the scheduled time.
Last-minute cancellation or rescheduling requests will amount to abuse of the terms of service and the user's subscription will be placed on hold. Users may contact customer support to request the unblocking of their subscription.