COLLECTION OF PERSONAL INFORMATION
In the course of providing the Services to you, Heart It Out may collect the following information (“ Personal Information”):
Personal information such as your username, password, email address and phone number when you register for a Heart It Out account.
With your permission, we may automatically collect some information about your hardware devices when you access Heart It Out. For example, when you utilize our applications, we may collect your internet protocol (“ IP”) address and the type of mobile device you use and your geographic location. We also may collect information about your activity on Heart It Out, such as information about your account usage, as well as information about how you interact with the Application (collectively, “ User Data”). We may combine this automatically-gathered information with other information, including Personal Information we have collected about you.
If you permit cookies on your browser, we may receive and store certain types of information known as “cookies” when you access the Website.
Communications between you and Heart It Out.
USE OF YOUR PERSONAL INFORMATION
All information (and copies thereof) collected by Heart It Out, including without limitation Personal Information, User Data, and other information related to your access and use of the services offered by Heart It Out, may be retained by Heart It Out for such period as necessary, including but not limited to, for purposes such as compliance with statutory or legal obligations, tax laws and potential evidentiary purposes and for other reasonable purposes such as to implement, administer, and manage your access and use of our services, or resolution of any disputes.
To ensure a seamless experience at the Website for you and to ensure your maximum benefit and comfort, we use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide custom, personalized content and information, including advertising; (c) provide and monitor the effectiveness of our Services; (d) monitor aggregate metrics such as total number of visitors, traffic, usage, and demographic patterns on our website and our Services; (e) diagnose or fix technology problems; and (f) otherwise to plan for and enhance our service.
We may use your email and contact number to send you appointment reminders and provide care beyond the clinical setting including check-ins, session feedbacks etc. This may include communciation through Emails, Voice Calls, SMS, WhatsApp messages and other communication channels. By agreeing to these terms of service, you are providing Heart It Out the right to reach you through the above mentioned modes of communication.
We use certain third-party analytics tools to help us measure traffic and usage trends for the Services. These tools collect information, which is not personal or sensitive in nature sent by your device or our Services, including the web pages you visit, add-ons, and other information that assists us in improving the Services. We collect and use this analytics information with analytics information from other Users in the form of anonymised logs, so that it cannot reasonably be used to identify any particular individual User.
Please note that neither Heart It Out, nor its Affiliates or any third parties engaged by Heart It Out shall use the Personal Information to personally identify any User.
Any information shared by you during personal consultation (“Confidential Information”) shall be excluded from the definition of Personal Information and shall not be collected/used in the same manner as Personal Information as mentioned in clause 1 and 2 above.
Your Confidential Information shall not be disclosed or shared by Heart It Out, its employees, its agents or any third party contractors, including the experts; either orally or in writing; except only in the following circumstances:
If Heart It Out believes that there is a significant/ real/ imminent threat or risk to your health, safety or life or to the health, safety or life of any other person or the public;
If Heart It Out is required to share such Confidential Information to any authority by law; and
If you have claimed a health care insurance and such Confidential Information is required by the insurer.
For internal academic and training purposes
To improve upon the quality of care provided to you
SHARING YOUR CONTENT
We may share Personal Information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part of the same group of companies that Heart It Out is part of, or that become part of that group (“ Affiliates”).
Our Affiliates may only use this information to help provide, understand, and improve the Service (including by providing analytics) and Affiliates’ own services (including by providing you with better and more relevant experiences).
We also may share your Personal Information as well as information from tools like cookies, log files, and device identifiers and location data, with third-party organizations that help us provide the Services to you. Our service providers will only be given access to your information as is reasonably necessary to provide the Services.All the Service Providers and third parties engaged by Heart It Out shall be bound by adequate confidentiality terms to protect the Confidential Information and the Personal Information of the User so that such information is not used in any manner it is not intended to be used.
While sharing any information with any third party, we will remove parts of data that can identify you and share only anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that anonymised aggregated information which cannot be traced back to you.
Please note that only Personal Information or content that you voluntarily disclose for posting to the Website, or post to any social media account owned and operated by Heart It Out becomes available to the public. No other information provided by you is shared with the public. Once you have shared such information or made it public, the same may be re-shared by others, re-posted by Heart It Out, or used by Heart It Out for the purposes of analysis, research or studies.
Heart It Out shall not ordinarily share the sensitive Personal Information of a User without their prior consent. You agree that Heart It Out may share sensitive Personal Information of a User with any third party without obtaining the prior consent of the User in the following limited circumstances:
STORAGE OF INFORMATION AND CONTENT
Please make sure that you maintain the secrecy of your account information. For the safety and security of your information, we have implemented procedures to help protect the information that you provide to us. However, no method of transmitting or storing electronic data is ever completely secure, and we cannot guarantee that such information will never be accessed, used, or released in a manner that is inconsistent with this policy. We expressly disclaim any representation or warranty, expressed or implied, with respect to ensuring, guaranteeing, or otherwise offering any definitive promise of security in connection with your Information. THE USER IS RESPONSIBLE FOR MAINTAINING THE SECRECY OF YOUR ACCOUNT INFORMATION AT ALL TIMES.
The User is solely responsible for maintaining the confidentiality of the User’s password and User identification. The User shall be solely responsible for all activities and transmission performed by the User through his User identification. Heart It Out assumes no responsibility or liability for their improper use of information relating to such usage of credit cards and/or debit cards by the User, whether online or off-line.