Subscription and Session Booking
Subscribers of the 4, 8 and 12 week subscription plans can book one-on-one wellbeing sessions with a Resident Therapist or Senior Psychologist at Heart It Out based on the duration and tier of therapist they have made the payment for.
Session Cancellation/Rescheduling/ No-show
The Subscription allows users to book one session per week for a period of 4, 8 or 12 weeks. To ensure fair usage, no re-schedules or cancellations are allowed once the session is booked. In the case of no-shows the users subscription can be suspended if they do not respond to requests from the Care team.
Therapist Availability
If a therapist is not available, users will be notified, and their subscription will be paused. Therapists would ideally inform users in advance about vacation plans. Sessions booked during the pause will be released and the subscription will be extended accordingly.
In the case of a therapist going on break for more than 30 days, users will be assigned an equally qualified therapist from the same or higher tier (based on availability), and their subscription will continue uninterrupted.
Payment Process
The payment process is manual, and there is no auto-pay option available for subscribers. Users are required to make manual payments for their subscription.
Subscription Start Date
The subscription begins on the day of signing up. Users can start booking sessions from the same day and continue until the expiry date of their subscription.
Process for Booking Sessions
Subscribers can easily book sessions at zero cost directly from their wellbeing dashboard after subscribing. The platform provides a user-friendly interface, allowing subscribers to schedule sessions effortlessly.
Therapist Criteria
All therapists within the Resident Psychologists Tier are accessible through the subscription plan. Therefore, clients are restricted to booking sessions exclusively with therapists from the same tier as their purchased subscription. For instance, individuals with the Resident Psychologist Subscription can only book sessions with Resident psychologists.
Weekly Session Booking Limitation
Users are allowed to book one session per week with at least 7 days gap between consecutive sessions. A maximum of 4, 8 or 12 sessions can be booked based on the duration of the subscription. This limitation aims to ensure fair usage and continuity of therapy sessions for all users in therapy.
In exceptional cases, a user can book additional sessions within 7 days of their previous session by paying the price of such session(s) in full.
Excluded Diagnostic Services
Clinical assessments, including but not limited to assessments for ADHD, Depression, Personality Disorders, etc. and Career Counseling are excluded from the subscription. Users seeking these specialized services must pay the full price for each session.
Excluded Therapy/Psychiatry Sessions
Excluded services, such as couples therapy, psychiatric sessions, family counseling, child therapy, and geriatric counseling, are not covered by the subscription. Users requiring these services must pay the full session price. Currently unavailable, users will be notified when a subscription for these services becomes accessible on the platform.
General
Users are expected to adhere to a code of conduct during sessions, and any violation may result in appropriate action, including suspension or termination of the subscription.
The subscription model is subject to fair use policies. The service reserves the right to investigate and address any misuse or abuse of the subscription.
By using our therapy subscription service, you agree to abide by these terms. Continued use of the service after any changes to the terms constitutes acceptance of those changes.