Cancellation before shipment (Only valid on orders in India):
If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on
[email protected] or call us on +91 78925 51372 between 10 AM and 6 PM, Monday to Friday.
In such cases, the order will be cancelled, and the money will be refunded to the specified bank account within 24-48 business hours after the cancellation request is duly processed by us.
Cancellation post shipment (Only valid on orders’ place & delivery in India):
If you wish to cancel an order that has been shipped but has not yet been delivered, please get in touch with our Customer Support team on
[email protected]In case you have cancelled an order, which has already been handed over to the courier company on our end, they may still attempt delivery. Kindly do not accept the delivery of the order.
Once we receive the product(s) back and verify its packaging/condition, we will refund your money within 24-48 business hours. If such a case arises, wear and tear charges, shipping charges, return expenses, etc. will be deducted from your original payment.
Refunds
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.
In case the refunded amount has not reached your bank account within the stated time period, kindly get in touch with our Customer Support team on
[email protected]In addition, we also provide the hassle-free option of refund through Heart It Out coupons, which can be used during future purchases.
In case you have used Discount Vouchers, Gift Cards or Coupons, note that they are intended for one-time use only and shall be treated as used even if you cancel the order. If you had redeemed loyalty points for an order, the same will be credited back to your account in the case of a cancellation.
Returns, Replacements and Refunds
Our shipments go through rigorous quality check processes before they leave our warehouse. However, in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.
Heart It Out offers its customers an ‘Easy Return Policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or more products in you order.
Contact our Customer Support team via email
[email protected] within 5 business days of receiving the order.
Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.
Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged/defective state or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. Opened or used products will not be accepted as returns.
If a return is accepted, Heart It Out will replace or refund the invoiced rupee value for, the damaged/defective/wrong product. In either case, the additional customs/shipping amount paid by the customer to receive the product will not be reimbursed to the customer.
Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount.
Free gifts, if any, are included as a part of the item order and needs to be returned along with the originally delivered product.
Returns will not be accepted under the following conditions:
Product is damaged due to misuse/overuse
Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
Serial Number has been tampered with.
Defective products that are not covered under Seller/Manufacturer’s warranty
Product is used or altered
If request is initiated after 5 business days of order delivery
Free product provided by brand
Customized Products and limited edition products cannot be returned since they are available during select promotions and ordered on demand
Personal care appliances cannot be returned due to hygiene issues