Office & Hospitality Coordinator

Operations -- Full-Time

Work from Office (Koramangala, Bengaluru)

Heart It Out is a mental health organization dedicated to making mental healthcare accessible, compassionate, and inclusive. We believe that the spaces we create play an important role in how people feel, connect, and experience care.

We are looking for a warm, organized, and proactive Office & Hospitality Coordinator to manage the physical space at our Koramangala office in Bengaluru. This role is ideal for someone from the hospitality industry who understands the importance of a well-maintained environment, thoughtful client service, and the little details that make a space feel welcoming.

The person will be responsible for the day-to-day upkeep and organization of the office, coordinating with cleaning staff, managing the kitchen and pantry, and ensuring that every client and team member walks into a space that feels clean, comfortable, and inviting.

A graduate degree or diploma in Hospitality Management, Hotel Management, or a related hospitality discipline.

Prior experience in the hospitality industry, preferably in hotel operations, guest relations, facilities coordination, front-of-house operations, or a similar role.

Strong organizational skills and an eye for cleanliness, presentation, and detail.

Experience coordinating housekeeping staff, managing supplies, or overseeing day-to-day physical operations is preferred.

Excellent interpersonal and communication skills.

A warm, service-oriented attitude and the ability to make clients and visitors feel welcome.

Strong time-management skills and the ability to independently manage daily responsibilities.

A proactive approach to problem-solving, with the willingness to take ownership of the physical environment.

Take ownership of the physical upkeep, organization, and presentation of the office space.

Conduct regular checks to ensure that reception areas, waiting areas, therapy rooms, meeting rooms, workstations, and common areas remain clean, neat, organized, and presentable throughout the day.

Arrange furniture, seating, décor, and other physical elements to maintain a comfortable, functional, and welcoming environment.

Identify maintenance requirements, report issues promptly, and coordinate with relevant vendors or service providers for timely resolution.

Monitor office supplies and ensure that essential items are replenished when required.

Direct and coordinate the work of cleaning staff to ensure that the office meets expected standards of cleanliness and hygiene.

Ensure that cleaning materials and supplies are stored appropriately and replenished on time.

Address housekeeping concerns promptly and maintain a consistent standard of cleanliness across the office.

Ensure that the kitchen is neat, hygienic, and well-stocked with essential supplies such as tea, coffee, drinking water, snacks, crockery, cutlery, and other pantry essentials.

Monitor pantry inventory, track consumption, and coordinate timely purchases and replenishments.

Coordinate the cleaning and organization of the kitchen area and ensure that waste is disposed of appropriately. (This role involves kitchen and pantry management, not cooking or food preparation.)

Welcome clients and visitors warmly and ensure that they feel comfortable and cared for upon arrival.

Maintain a calm, pleasant, and inviting reception and waiting area, particularly for clients visiting for therapy or other mental health services.

Ensure that drinking water and appropriate refreshments are available when required.

Attend to basic client hospitality needs with sensitivity, professionalism, and discretion.

Be mindful of the emotional needs of individuals visiting a mental health organization and contribute to an environment that feels safe, respectful, and non-intimidating.

Proactively identify opportunities to improve the office environment and streamline day-to-day operations.

Respond promptly to requests related to the physical workspace and hospitality requirements.

Take initiative in identifying gaps in office upkeep and addressing them before they become recurring concerns.

Designation: Office & Hospitality Coordinator.

Employment Type: Full-time role.

Location: Koramangala, Bengaluru.

Work Mode: Work from Office.

Working Days: 5 days a week.

Working Hours: 8 hours per day.

Operational Ownership: Clearly defined operational and space-management responsibilities.

Environment: Inclusive, supportive, and people-centred culture where hospitality and care are valued.

Full-Time In-Office Position

Work Timings: 8 Hours / Day (5 Days / Week)

Office: Koramangala, Bengaluru

Generous Holidays & Time Off

Manage a Welcoming & Calming Mental Health Space

Apply Hospitality Expertise in a People-Centred Organization

Birthday Gifts & Celebrations

Collaborative Team & Pet Friendly Office

✨ Who Would Be a Good Fit?

“We are looking for someone who understands that hospitality is about creating a positive experience, not just completing a checklist.”

Takes pride in maintaining a clean, organized, and aesthetically pleasing space.

Notices the little details that others might overlook.

Understands that hospitality is about creating a positive experience, not just completing a checklist.

Is comfortable coordinating cleaning staff, monitoring supplies, and managing multiple day-to-day requirements.

Is approachable, dependable, respectful, and attentive to the needs of clients and colleagues.

Can work independently and take initiative without requiring constant supervision.

Understands the importance of discretion, empathy, and professionalism in a mental health setting.

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