Sales
Associate (EdTech)
B2C Sales (Academy) -- Full-Time
Remote
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Heart It Out is a mental health organization dedicated to making mental healthcare accessible and compassionate for all. Alongside our mental health services, Heart It Out Academy offers online educational and training programs designed to build practical knowledge and skills in psychology, mental health, and related professional domains.
We are seeking a dynamic, empathetic, and results-oriented Sales Associate (EdTech) to join our team and drive B2C sales for our online educational and training programs. In this role, you will connect with prospective learners, understand their educational and career goals, guide them through our programs, and help them choose the learning opportunity that best fits their needs.
You will play a key role in expanding the reach of Heart It Out Academy by converting leads into enrolled learners, nurturing prospective students throughout the decision-making process, and building strong learner relationships. This is a great opportunity for someone who enjoys client-facing sales, is passionate about education and psychology, and thrives in a target-driven environment.
We are seeking a dynamic, empathetic, and results-oriented Sales Associate (EdTech) to join our team and drive B2C sales for our online educational and training programs. In this role, you will connect with prospective learners, understand their educational and career goals, guide them through our programs, and help them choose the learning opportunity that best fits their needs.
You will play a key role in expanding the reach of Heart It Out Academy by converting leads into enrolled learners, nurturing prospective students throughout the decision-making process, and building strong learner relationships. This is a great opportunity for someone who enjoys client-facing sales, is passionate about education and psychology, and thrives in a target-driven environment.
Bachelor’s degree in Business, Psychology, Marketing, Education, or a related field.
Strong verbal and written communication skills with a consultative and learner-first approach.
Strong interest in online education, professional development, psychology, mental health, or related fields.
Proven experience in B2C sales, preferably in EdTech, education, training, healthcare, wellness, or a related sector.
Ability to understand learner needs and effectively communicate the value and relevance of educational programs.
Ability to work independently, manage time effectively, and prioritize leads and sales activities.
Strong persuasion, negotiation, and objection-handling skills.
Goal-oriented mindset with a track record of meeting or exceeding sales targets.
Ability to manage and nurture leads throughout the sales funnel and maintain long-term learner relationships.
Experience engaging with customers through digital channels such as phone, email, WhatsApp, social media, and other communication platforms.
Flexibility to work evenings or weekends when required to accommodate prospective learners.
Strong organizational skills and attention to detail.
Drive B2C sales and enrolments for Heart It Out Academy’s online courses, certifications, workshops, and training programs.
Meet and exceed monthly sales targets and other KPIs related to lead conversion, enrolments, revenue, and learner engagement.
Develop a strong understanding of all Academy programs, including their curriculum, learning outcomes, duration, pricing, eligibility, and career relevance.
Engage with prospective learners through phone calls, WhatsApp, email, social media, and other digital channels.
Respond promptly to inbound leads and proactively follow up with prospective learners to move them through the sales funnel.
Conduct consultations and needs assessments to understand learners’ educational backgrounds, interests, career goals, and learning requirements.
Maintain accurate and up-to-date records of leads, calls, follow-ups, conversions, and sales activities.
Track individual sales performance and regularly report on lead conversion, enrolment numbers, revenue, and other relevant KPIs.
Collaborate closely with the Academy, Marketing, and Program teams to improve lead quality, learner experience, and conversion rates.
Recommend relevant courses or programs based on individual learner needs and interests.
Clearly communicate program details, including curriculum, learning format, schedules, fees, payment options, certification, and other relevant information.
Handle prospective learner questions, concerns, and objections and provide accurate and timely information.
Build and maintain strong relationships with prospective and enrolled learners throughout the enrolment journey.
Maintain consistent follow-ups with leads and ensure effective lead nurturing until conversion or closure.
Identify new sales opportunities through inbound enquiries, referrals, existing databases, social media, and direct outreach.
Share insights and feedback with the Marketing and Academy teams regarding learner needs, objections, preferences, and emerging demand for programs.
Contribute to improving sales processes, outreach strategies, lead nurturing practices, and overall learner conversion.
Support learners with relevant information during the pre-enrolment process to ensure they make informed decisions about the programs they choose.
Competitive base salary with performance-based incentives
Work-life balance and flexible working hours
Flexible work environment with a supportive and inclusive team.
Generous Holiday
Opportunity to work with a dedicated and compassionate team in a growing mental health
organization.
Professional growth and development opportunities in a supportive environment.
Birthday Gifts
Pet Friendly Office
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